Your brand language is a huge part of how you communicate your value to potential clients. From your blog posts to your website copy, to your emails and even to your consultations! It all adds up to (hopefully) the confidence that lead needs in you to move forward and book.

It can also do quite the opposite.

If you're like me and happen to be a huge beauty addict, you've probably had your eye on one of Kylie Jenner's lip kits, but debated whether it's worth the hype. Jenner slayed the first launch of the product, with the first round selling out in under a minute. I ended up grabbing Candy K (#sorrynotsorry) when it launched again the second time. All six shades sold out in about 20 minutes that round. Since then, Kylie's micro-launches and restocks have continuously been quick to sell out.

The whole ordeal got me thinking a lot about how on point their marketing strategy is for this product, and how we can apply similar concepts to small businesses launches.

If you told me 5 years ago that I'd be doing all of my client consultations over the phone, I'd say you're full of it. I used to hate - and I mean HATE - talking on the phone and had anxiety over having to make appointments over the phone. But once I switched to phone consultations, my booking rate increased dramatically.